Cancellation and Refund Policy

This policy applies to subscriptions and credits purchased from Tixi Intelligence Private Limited ("Tixi"). It supplements Tixi's Terms of Service. If this policy conflicts with mandatory rights under applicable law, those rights prevail.

Subscription cancellation

You may cancel a subscription at any time through your account or by contacting billing@tixi.ai from the email associated with your Tixi account. Cancellation stops future renewals. You retain access through the end of the current paid billing period.

Subscription refunds

• Annual subscriptions: If you cancel before the annual subscription ends, Tixi will refund the remaining full months already paid for and not used, calculated from the cancellation date.
• Monthly subscriptions: Cancellation stops future charges. Tixi generally does not refund the current month once it has started, except where applicable law requires a refund or a billing error is confirmed.

Credit refunds and expiry

• A refund request for a credit purchase must be submitted within 14 calendar days of payment.
• Refunds cover the unused credit balance remaining when the request is made. Credits already consumed are not refundable, except where applicable law requires otherwise.
• Unused credits expire three calendar months after they are added to the account. Expired credits are not refundable except where required by law.
• Credits have no cash value and cannot be transferred to another account.

How to request a cancellation or refund

Email billing@tixi.ai from the email associated with your Tixi account. Include your workspace name, the subscription or credit purchase, and the date of payment. Tixi will review the request and confirm any cancellation or eligible refund.

Contact

Tixi Intelligence Private Limited
Registered office: 331/1946 - B, Road 6, Aurobindo Nagar, Chandrasekharpur, Bhubaneswar - 751016, Odisha, India
Billing: billing@tixi.ai