User Data Deletion Instructions

This page explains how to request deletion of data held by Tixi Intelligence Private Limited ("Tixi"). It is also intended to serve as the user data deletion instructions page for Tixi's Meta app.

Request deletion

Email legal@tixi.ai with the subject "Tixi Data Deletion Request." Include:

• the email address or phone number associated with your Tixi account;
• your workspace or business name, if applicable;
• whether you want to delete your Tixi account, selected workspace data, or data from a connected integration; and
• enough information for Tixi to verify that you own the account or are authorised to act for the account holder.

Do not send passwords, access tokens or full payment-card details. Tixi may ask for additional information to verify identity or authority.

If you connected Meta or WhatsApp

You may revoke Tixi's access in your Meta account settings. Revocation stops future access through that authorisation; it does not by itself erase information already stored by Tixi or by Meta/WhatsApp. Use the request process above to request deletion of Tixi-held data. To delete information held independently by Meta or WhatsApp, use their privacy controls and request processes.

If your data was provided by a Tixi customer

If a business using Tixi uploaded your contact or message information, contact that business first. It decides why that information is used. Tixi will help the business process a valid deletion request as required by the customer agreement and applicable law. You may also contact Tixi at the address above and we will route or handle the request as appropriate.

What Tixi will do

While an account is active, customer message content, prompts, uploaded files and generated outputs are retained until the customer requests deletion. After verifying a request, Tixi will initiate deletion without undue delay and complete deletion from active systems within 30 days, subject to legal retention requirements, security needs, dispute resolution, customer instructions and other permitted exceptions. On account termination, the customer may export its data and has 30 days to request continued retention or deletion. If no request is made, Tixi will delete active customer content within 60 days after account termination. Tixi will also instruct relevant subprocessors to delete data where required by contract and law.

Some limited records may be retained where needed for legal, accounting, fraud-prevention, security or claims purposes. Audit logs, application logs, traces and metrics are retained for 150 days by default; customers may request longer telemetry retention. Data held in backups may remain until overwritten through the backup cycle, for up to 150 days. Retained data will be restricted and protected and will not be used for ordinary product operations.

If the request relates to a business workspace, Tixi may need the workspace administrator or the customer controlling the data to authorise deletion. Tixi may be unable to erase information that it must retain by law or that is necessary to establish, exercise or defend legal claims; if so, we will explain the applicable reason where permitted.

Contact

Tixi Intelligence Private Limited
Privacy requests: legal@tixi.ai
Registered office: 331/1946 - B, Road 6, Aurobindo Nagar, Chandrasekharpur, Bhubaneswar - 751016, Odisha, India