Terms of Service

These Terms govern access to Tixi's website, software and related services (the "Services"), provided by Tixi Intelligence Private Limited ("Tixi," "we," "us"). The Services help businesses with marketing research and trend catching, content and campaign planning, AI-assisted analysis and creation, reporting, and enabled integrations such as WhatsApp Business Platform.

By clicking to accept these Terms, signing an order, or creating or using an account after being presented with these Terms, you agree to them. Tixi may retain a record of your acceptance. If you act for a company, you represent that you may bind it; "you" then means that company. If you do not agree, do not use the Services.

1. Business use and eligibility

The Services are intended for business use by organisations and their authorised users. You must be legally able to enter into a binding agreement and must provide accurate account and billing information. You are responsible for your authorised users and their activity.

2. Account security

Keep credentials confidential, use reasonable security controls and promptly notify Tixi of suspected unauthorised access. You are responsible for activity under your account unless caused by Tixi's breach of these Terms or applicable law. Tixi may suspend access where reasonably necessary to protect accounts, the Services, customers or third parties.

3. Services and changes

Features, integrations, AI models and third-party platforms may change or become unavailable. Tixi may modify or discontinue features for operational, security, legal or product reasons. Tixi will use reasonable efforts to provide notice of material changes to paid features. These Terms do not create a service-level commitment unless a signed order or SLA expressly does so.

4. Plans, credits and payment

Applicable fees, included usage, credit quantities, expiry, billing frequency and renewal terms will be displayed at checkout or in a signed order. You authorise Tixi or its payment provider to charge applicable fees and taxes.

The detailed cancellation and refund rules in Tixi's Cancellation and Refund Policy also apply and form part of these Terms.

• Subscriptions renew for the period shown at purchase until cancelled. You may cancel at any time; the subscription will stop renewing and you retain access through the current billing period.
• For annual subscriptions, if you cancel before the subscription ends, Tixi refunds the remaining full months already paid for and not used. For monthly subscriptions, cancellation stops future charges; the current month is generally not refundable once it has started, except where required by law or in the event of a billing error.
• A refund request for purchased credits must be submitted within 14 calendar days of payment. Refunds cover unused credits remaining at the time of the request; consumed credits are non-refundable except where applicable law requires otherwise. This credit refund rule is separate from subscription refunds.
• Credits have no cash value and are non-transferable. Unused credits expire three calendar months after they are added to your account. Tixi will not remove paid credits before expiry except where required by law or due to misuse, fraud or account termination for material breach.
• Tixi may change future prices after reasonable advance notice. A price change applies from the next renewal unless you cancel beforehand. Refund requests may be sent to billing@tixi.ai from the email associated with your account, with your workspace name and plan or credit purchase.
• You are responsible for taxes other than taxes on Tixi's income.

If payment is overdue, Tixi may restrict paid features after notice where reasonably practicable. You remain responsible for undisputed fees incurred.

5. Customer content and licence

"Customer Content" means materials, data, prompts, instructions, brand information, contact information, files and other content you or your users submit to or connect with the Services.

You retain your rights in Customer Content. You grant Tixi a limited, worldwide, non-exclusive licence to host, reproduce, transmit, modify as technically necessary and process Customer Content only to provide, secure, support and maintain the Services, comply with law, and perform the customer agreement. Tixi may use information only in aggregated or de-identified form to analyse and improve the Services, provided it does not identify you or an individual and Tixi does not attempt re-identification.

You represent that you have the rights, notices, permissions and lawful basis necessary for Customer Content and for Tixi's processing under these Terms. You must not upload data you are not authorised to use, or data that requires safeguards the Services do not provide.

6. AI features and outputs

The Services may use AI model providers to analyse inputs or generate text, recommendations, plans or other outputs. You instruct Tixi to process the inputs needed for the AI feature you choose. Provider-specific processing is described in the Privacy Policy and subprocessor list.

AI outputs can be inaccurate, incomplete, non-unique, outdated or similar to material generated for other users. Tixi does not guarantee that an output is original, factually correct, lawful, protectable by copyright or free of third-party rights. As between you and Tixi, Tixi does not claim ownership of outputs generated specifically for your account, to the extent rights can be granted; you are responsible for checking the output, obtaining necessary permissions, and deciding whether and how to use it. Third-party rights, model terms and applicable law may limit use.

You must have a human review outputs before publishing, sending or acting on them. Do not use outputs as legal, medical, financial or other professional advice. Tixi does not guarantee marketing, sales, engagement or business results.

7. WhatsApp and third-party integrations

When you connect WhatsApp Business Platform, Meta or another third-party service, you authorise Tixi to access and process the data and assets permitted by the scopes you grant and the features you enable. The third party's terms, policies and availability apply independently.

You are responsible for:

• the connected accounts, assets, permissions and lawful instructions you provide;
• required notices, permissions and opt-ins for contacts whose data you submit or message;
• compliance with applicable messaging, marketing, privacy and platform rules, including WhatsApp Business terms and messaging policies;
• honouring opt-outs and recipient preferences; and
• reviewing and approving messages or campaigns before sending unless you have explicitly configured an automated workflow and are legally entitled to use it.

Tixi is not responsible for a third-party platform's outage, delivery failure, policy change, account restriction or decision. Tixi may suspend an integration or action where required by law, platform policy, security concerns or misuse.

8. Acceptable use

You must not use or permit use of the Services to:

• violate law, third-party rights or platform terms;
• send spam, deceptive or unlawful communications, or contact people without required permission;
• create or distribute malware, fraud, harassment, unlawful discrimination or harmful content;
• make a consequential decision about a person in a way that violates applicable law;
• interfere with, probe, reverse engineer or gain unauthorised access to the Services, except where applicable law does not permit that restriction;
• resell, sublicense or exploit the Services beyond the access Tixi grants; or
• evade usage limits, safeguards or account restrictions.

Tixi may investigate suspected misuse and suspend or terminate access as described below.

9. Intellectual property and feedback

Tixi and its licensors own the Services, software, documentation, names, marks and related intellectual property. Tixi grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your authorised subscription, subject to these Terms.

You retain rights in Customer Content. You may use outputs generated for your account as described in Section 6. If you provide suggestions or feedback, you grant Tixi a perpetual, worldwide, royalty-free right to use it to improve the Services, provided Tixi does not disclose your confidential information or identify you without permission.

10. Confidentiality

Each party may receive non-public information of the other that is marked confidential or should reasonably be understood as confidential. The receiving party will use it only for the relationship under these Terms, protect it with reasonable care and disclose it only to personnel and providers who need it and are bound by confidentiality duties. This does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information when legally required, giving notice where legally permitted.

11. Privacy and data processing

The Privacy Policy describes Tixi's privacy practices. When Tixi processes personal data on your behalf, the DPA at https://www.tixi.ai/dpa forms part of the agreement and governs that processing. If a DPA conflicts with these Terms on data-protection matters, the DPA controls. You must not use the Services to process personal data on behalf of your organisation beyond the scope of an applicable DPA.

You must respond to data-subject requests concerning data you control and promptly inform Tixi when its assistance is needed. Tixi will provide reasonable assistance as stated in the DPA.

12. Term, suspension and termination

These Terms begin when you first accept or use the Services and continue until your account or applicable order ends. You may stop using the Services and cancel a subscription as described in Section 4.

Tixi may suspend or terminate your access if you materially breach these Terms, fail to pay fees, create a security or legal risk, or violate a third-party platform rule. Where practicable, Tixi will give notice and an opportunity to remedy the issue. Tixi may act immediately if necessary to protect users or the Services or comply with law.

You can export your Customer Content from the authenticated web/app dashboard while your account is active. After termination, you have 30 days to request continued retention or deletion. If you make no request, Tixi will delete active Customer Content within 60 days after termination, subject to legal retention duties; backups expire through the regular cycle within 150 days. Sections that by their nature should continue will survive, including payment obligations, intellectual property, confidentiality, disclaimers, liability limits, indemnities and dispute terms.

13. Warranties and disclaimers

Tixi will provide the Services with reasonable care and skill. Except for that express commitment and rights that cannot be excluded, the Services are provided "as available." Tixi does not warrant uninterrupted or error-free service, the continued availability of a third-party platform, the accuracy or suitability of AI output, or any commercial result. Nothing in these Terms excludes a warranty or right that applicable law prohibits excluding.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, or loss of profits, revenue, goodwill, business opportunity or anticipated savings. This exclusion does not apply to amounts payable to a third party under an indemnity, confidentiality breach, misuse of the other party's intellectual property, or liability that cannot legally be excluded.

Subject to the exclusions below, each party's total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to Tixi for the affected Services in the 12 months before the event giving rise to the claim. If you have paid no fees, Tixi's aggregate liability will not exceed INR 10,000 or its equivalent in your billing currency, subject to the exclusions below and to any higher minimum liability required by law.

Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, payment obligations, or any other liability that cannot be limited under applicable law.

15. Indemnity

You will defend and indemnify Tixi against third-party claims and reasonable costs arising from Customer Content you provide, your unlawful use of the Services, your failure to obtain required permissions or consent, or your material breach of these Terms. Tixi will promptly notify you, provide reasonable cooperation at your expense, and allow you to control the defence and settlement, provided you may not settle a claim in a way that admits liability for or imposes obligations on Tixi without Tixi's written consent.

Tixi will defend and indemnify you against a third-party claim that your authorised use of the unmodified Services infringes that party's intellectual-property rights, and pay damages finally awarded or settlements approved by Tixi. Tixi has no obligation to the extent a claim arises from Customer Content, your modifications, combination with items not supplied by Tixi, use contrary to these Terms or continued use after Tixi provides a non-infringing replacement. Tixi may procure continued use, modify or replace the affected feature, or terminate the affected feature and refund prepaid unused fees. This section states Tixi's entire liability for intellectual-property infringement claims concerning the Services.

16. Changes to these Terms

Tixi may update these Terms for changes in the Services or law. For material changes, Tixi will give reasonable advance notice through the Services or account email. The updated Terms apply on the stated effective date. Where required, Tixi will obtain renewed acceptance. If you do not agree, stop using the affected Services and cancel before the effective date. Tixi will not apply a material change retroactively to an existing dispute.

17. Governing law and disputes

These Terms are governed by the laws of India. The competent courts located in Cuttack, Odisha, including the High Court of Orissa where it has jurisdiction, have jurisdiction, subject to mandatory rights that cannot be waived under applicable law. Before bringing a claim, the parties will try in good faith to resolve it through written notice and discussion for 30 days. Either party may seek urgent interim relief or pursue a claim that cannot legally be delayed.

18. General terms

These Terms, the Privacy Policy, DPA, applicable order and feature-specific terms form the agreement concerning the Services. If any term is unenforceable, the remainder stays effective. You may not assign the agreement without Tixi's consent, except as part of a merger or sale of substantially all your business. Tixi may assign it to an affiliate or successor. Failure to enforce a term is not a waiver. Neither party is liable for delay caused by events beyond reasonable control, but this does not excuse payment obligations or reasonable mitigation duties.

19. Contact

Tixi Intelligence Private Limited
Registered office: 331/1946 - B, Road 6, Aurobindo Nagar, Chandrasekharpur, Bhubaneswar - 751016, Odisha, India
Legal notices: legal@tixi.ai
Billing: billing@tixi.ai